Transportation of a product purchased online

Area of transportation

Products purchased online will be delivered on the whole territory of Georgia, including villages. Delivery service is executed by the company LLC "Information communication systems" (FedEx Georgia**). The orders are served at the address indicated by the customer.

Price of transportation

At the present moment, due to a special promotion, delivering any product to any place in Georgia is free!

Speed of transportation¹

Delivery times are approximate and depend on the address of the customer and the time of making the order (orders on the web page are accepted: 24 hours/7days).

Tbilisi

Orders made till 13:00 will be delivered in Tbilisi on the following working day. Orders are delivered on the working days (from Monday to Friday) from 10:00 to 19:00. On Saturdays, products are not served in Tbilisi.

For example:

• Product purchased on Tuesday till 13:00 will be received on Wednesday.

• Product purchased on Friday till 13:00 will be received on Monday, because parcels are not served in Tbilisi during the weekend.

Regions

In the regions, based on the address and the time of order, serving the product may take 2-3 days. Orders will be delivered on the working days (from Monday to Friday) from 10:00 to 19:00 and on Saturdays till 15:00.

In the settlements of the ll zone products will be delivered in 2 days.

In the settlements of the III and IV zone products will be delivered in 3 days.

For example:

• II zone – product purchased on Tuesday till 13:00 will be delivered maximum on Thursday.

• III and IV zone - product purchased on Tuesday till 13:00 will be delivered maximum on Friday.

Villages are implied to be in the same zone in which the relevant municipality/region center is situated.

Tracking the parcel

After making an order on Dressup.ge and transferring your purchase to the transportation company by us, you will receive a mail with the number of the parcel on the e-mail address indicated in your profile. With this number, you will be able to check the status of your parcel on the transportation company web page (link). With the same number, you can check the status of your parcel by calling the transportation company's hotline.

In case of any questions, please, contact us:

Working hours at service center: 10:00 - 22:00 on Monday - Sunday. (You can make order 24/7)

Hotline: 2 38 48 68

E-mail: info@dressup.ge

You can also contact us through our live chat or on our Facebook page.

After transferring your parcel to the transportation company, you can contact the transportation company with the questions regarding your parcel on the following number: 2 91 02 20

Additional notes:

¹ On the days of state holidays, products will not be served. Respectively, if you purchased a product during this period, serving it will be delayed for the period of holiday.

² Maximum 5 days in case of extreme events (for example, bad weather).

*Please take into consideration that shipments for orders during the promotion might be delayed by 1-2 working days!