How can I exchange the purchased item?

1. To request a product exchange, access your profile and go to "Order History and Details." Click on "Details" next to the specific order.

2. You have the option to exchange the product for any other available model on the website.

3. Please note that the product can be exchanged within 14 days from the delivery day, with the first day being the day after the delivery.

4. The exchange is possible if the product maintains its original selling appearance, is in perfect condition, and the label is undamaged and intact.

5. Kindly note that exchanges are not possible for tights, socks, hair accessories, earrings, swimsuits, underwear, underwear accessories, undergarments, and shoe care products due to hygiene reasons.

6. Each purchased product can only be exchanged once.

How can I return the purchased item?

1. To request a product return, please access your profile and navigate to "Order History and Details." Click on "Details" next to the specific order.

2. Please note that the product can be returned within 14 days from the delivery day, with the first day being the day after the delivery.

3. For a return to be possible, the product should maintain its original selling appearance, be in perfect condition, and have an undamaged and intact label.

4. Please be aware that returns are not accepted for tights, socks, hair accessories, swimsuits, earrings, underwear, underwear accessories, undergarments, and shoe care products due to hygiene reasons.

5. Once the product is received and confirmed to meet the above-mentioned requirements, a refund will be initiated. The refunded amount will be deposited back to the account charged during the purchase within 2 to 5 working days.

Important Information for Customers!
Merchant Information:

• Merchant Name: Tradeline LLC

• Registration Number: 203827449

• Legal Address: 19 Gamrekeli Street, Office #29, Tbilisi, Georgia

• Actual Address: 19 Gamrekeli Street, Office #29, Tbilisi, Georgia

• Email Address: info@dressup.ge

• Telephone: (+995) 032 2 38 48 68

• Address of the Repair and Technical Service Facility for Purchased Products: 7 Gudauta Street, Tbilisi, Georgia

Pricing Information:

• The selling price of all products featured on our website is clearly displayed on each item's listing. In the event that a product is eligible for a discount, the discounted price is prominently shown, and the original price is crossed out. The reduced price is also highlighted in red.

• You can buy our sale products using either electronic payments or installment plans offered by various banks.

• Because our website features a variety of brands, you'll find the manufacturer's name clearly displayed both on the product listing and its packaging.

Products purchased on the site can be exchanged or returned under the following conditions:

• The product must maintain its original appearance.

• It should be in perfect condition.

• The sales box accompanying the product should be undamaged.

• The factory label should not be damaged, removed, or lost.

• Socks, pantyhose, underwear, swimwear, bras, accessories, hair clips, earrings, and shoe care products, as well as items with wheels, cannot be exchanged or returned unless there is a factory defect.

• Other products can be exchanged or returned, following the site's conditions.

• Purchased products can only be returned following the conditions mentioned above.

• The exchange/return period is within 14 days from the purchase date.
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