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Attention Customers!
The following exchange/return policies have been agreed upon and confirmed by the Georgian Competition and Consumer Protection Agency.
How to Exchange a Purchased Item?
To request an exchange of the product, go to your profile under "Order History and Details," then click "Details" next to your order.
Exchanges can be made within 14 days of receiving the product (the day after receipt is considered the first day).
An exchange is only possible if the product retains its resale appearance, is in perfect condition, comes with an undamaged retail box, and the factory label attached is not damaged/removed/lost.
Due to hygiene standards, exchanges of socks, tights, underwear, swimsuits, bodysuits, accessories, hair clips, and earrings are not possible unless the sold item is defective!!
The company also does not return shoe care products.
The company will exchange a sold item only if it has an original defect.
An original defect is considered to be any defect the sold item had before purchase and is not caused by the use of the product.
Products purchased from the site can be exchanged for the same or a higher-priced item only through the www.dressup.ge platform, as per point 1 of this document.
How to Return a Purchased Item?
To return a product, go to your profile under "Order History and Details," then click "Details" next to your order.
Returns can be made within 14 days from the date of receipt (the day after receipt is considered the first day).
A return is only possible if the product retains its resale appearance, is in perfect condition, comes with an undamaged retail box, and the factory label attached is not damaged/removed/lost.
Due to hygiene standards, returns of socks, tights, underwear, swimsuits, bodysuits, accessories, hair clips, and earrings are not possible unless the sold item is defective!!
The company will accept the return of a sold item only if it has an original defect.
An original defect is considered to be any defect the sold item had before purchase and is not caused by the use of the product.
For products purchased with a credit card, the amount will be refunded to the card within 2 to 10 business days to the same account from which the funds were deducted. The refund will be processed after the returned item is received at the service center and its resale condition (undamaged retail box, factory label intact and not damaged or removed/lost, and the item in perfect condition) is confirmed.
Attention Customers!
Information about the merchant:
- Name: LLC "Trade Line"
- Registration Code: 203827449
- Legal Address: Tbilisi, D. Gamrekeli St. #19, Office #29
- Actual Address: Tbilisi, D. Gamrekeli St. #19, Office #29
- Email: [email protected]
- Tel: (+995) 032 2 38 48 68
- Address for repair and technical service of purchased products: Tbilisi, G. Chkhondideli St. N87a
- The retail price of all products listed on the site is indicated directly on the items for sale. If there is a discount on the product, the discounted price is indicated and the original amount is crossed out. The discounted amount is also highlighted in red.
- Purchases of retail products can be made via cashless transactions as well as through various bank installments.
- Please note that the site features multi-brand products, and the manufacturer’s name is provided directly on the retail item and its packaging.
Product Exchange/Return Conditions:
Product exchanges/returns purchased from the site are possible only if the product retains its resale appearance, is in perfect condition, comes with an undamaged retail box, and the factory label attached is not damaged or removed/lost.
- Exchanges/returns of socks, tights, underwear, swimsuits, bodysuits, accessories, hair clips, earrings, and shoe care products are not possible, unless the sold item has a factory defect.
- Exchanges/returns of other types of products can be made in accordance with the exchange/return conditions on the site.
Customer Rights:
- In case of discovering a defect in the goods, the customer has the right to demand the merchant rectify the defect.
- A defect in goods is considered to be damage that existed before purchase and was not caused by the use of the goods.
- If the goods are found to be defective, the customer has the right to request the merchant to rectify the defect (repair or replace the goods free of charge, or reduce the price) or to withdraw from the contract.
- Repair and replacement of goods are the primary rights of the customer, and the customer has the right to request the merchant to repair or replace the goods free of charge, unless this is impossible due to the nature of the goods or involves disproportionately high costs.
- The goods must be repaired or replaced within a reasonable timeframe (replacement - no later than 30 calendar days from the discovery of the defect; repair - no later than 10 calendar days from the discovery of the defect; for products purchased in regions, repair must be completed within 3 weeks from the discovery of the defect), so that the customer does not face significant delays considering the nature of the goods and the purpose for which they were purchased.
- Free repair or replacement of the goods means that the merchant bears all costs (including shipping, labor, and material costs necessary to ensure the goods meet the contractual conditions).
- The customer has the right to request a price reduction or to refuse the contract if one of the following conditions is met:
- Repair or replacement of the goods is impossible;
- The merchant has not repaired or replaced the goods within a reasonable time and the customer has lost interest in fulfilling the contract;
- The merchant's repair or replacement of the goods has caused significant delays for the customer.
- The customer does not have the right to refuse the contract if the defect in the goods is minor.
- The customer has the right to exercise the above rights if the defect in the goods is discovered within 2 years of the transfer of the goods to the customer.
- If the customer discovers a defect in the goods within 6 months of receipt, it is presumed that the defect existed at the time of delivery unless proven otherwise, provided this is possible due to the nature of the goods or the nature of the defect. In this case, the burden of proof falls on the merchant. If the customer discovers the defect more than 6 months after receipt, the burden of proof that the defect existed at the time of delivery falls on the customer.