Return/Exchange of the product purchased online 

 *Starting from 2020, 14 Dec till 2021, 28 Feb - product(s) bought can be exchanged only for size. If the size is not available you can return the order and money will be returned to your account. For returns, rules return rules given below must be followed. 

Online-purchased Product Exchange

  1. The product can be sent back by sending it using any courier company to the following address:
    1. Tbilisi, Lvovi St. #14, 0160
  2. To request product exchange please follow this link, fill the given form and wait for our operator to contact you: Form 
  3. You can exchange the product into any other model available on the website.
  4. The product can be exchanged within 7 days after the delivery day(the first day being the one after the delivery day).
  5. Exchange is possible if the product has maintained the seller appearance, is in perfect condition and the fact that the label on it is not damaged or missing/lost
  6. Exchanges of tights, socks, hair accessories, swimsuits, underwear, underwear accessories, undergarments, and shoe care products are not possible due to hygiene reasons!
  7. Purchased products can be exchanged only once.
  8. Discounted products can be exchanged within 3 days of purchase.
  9. In case of finding fault on purchased products, the exchange period is 14 days after the delivery day(the first day being the one after the delivery day).

 

Online-purchased Product Return

  1. The product can be sent back by sending it using any courier company to the following address:
    1. Tbilisi, Lvovi St. #14, 0160
  2. To request a product return please follow this link, fill the given form and wait for our operator to contact you: Form
  3. The product can be exchanged within 3 days after the delivery day(the first day being the one after the delivery day).
  4. Return is possible if the product has maintained the seller appearance, is in perfect condition and the fact that the label on it is not damaged or missing/lost
  5. Return of tights, socks, hair accessories, swimsuits, underwear, underwear accessories, undergarments, and shoe care products are not possible due to hygiene reasons!
  6. Discounted products can’t be returned!
  7. In case of finding fault on purchased products, its return period is 14 days after the delivery day(the first day being the one after the delivery day).
  8. The money will be deposited back to the account charged during the purchase from 2 to 5 working days. A refund will be initiated after the product will be received by us and confirmed that it conforms to the above-mentioned requirements.