Return /Exchange of the product purchased online 

 

Online-purchased Product Exchange

1. The product can be exchanged via mail or delivery to the service center of the online store at the following address:

      1. Tbilisi, I.Chavchavadze Ave 29, 0179

2. When sending it via email, you must take a return form and send it with your package. Getting the form is easy.

      1. Sign in "Order History and Details" page in your profile.

      2. Select the order for returning the product.

      3. Select the product (s) you want to return.

      4. Please specify the reason for your return.

      5. Wait for our confirmation, after which you will see the form.

      6. Print the form and send with the order.

3. The product can be exchanged within 7 days after the delivery day(the first day being the one after the delivery day).

4. An exchange is possible if the product has maintained the seller appearance, is in perfect condition and the fact that the label on it is not damaged or missing/lost

5. Exchanges of tights, hair accessories, swimming suits, Linen, undergarments, and shoe care products are not possible due to hygiene reasons!

6. Discounted products can be exchanged within 3 days of purchase.

7. In case of finding fault on purchased products, its exchange period is 14 days after the delivery day(the first day being the one after the delivery day).

8. To carry out exchange transactions, you must have a fiscal receipt which you had received during your purchase (cash register or POS terminal check) and ID card.

 

Online-purchased Product Return

1. To return the product, you should send the product via mail or bring it to the service center of the online shop at the following address:

      1. Tbilisi, I.Chavchavadze Ave 29, 0179

2. When sending it via email, you must take a return form and send it with your package. Getting the form is easy.

     1. Sign in "Order History and Details" page in your profile.

     2. Select the order for returning the product.

     3. Select the product (s) you want to return.

     4. Please specify the reason for your return.

     5. Wait for our confirmation, after which you will see the form.

     6. Print the form and send with the order.

3. The product can be exchanged within 3 days after the delivery day(the first day being the one after the delivery day).

4. Return is possible if the product has maintained the seller appearance, is in perfect condition and the fact that the label on it is not damaged or missing/lost

5. Return of tights, hair accessories, swimming suits, Linen, undergarments, and shoe care products are not possible due to hygiene reasons!

6. Discounted products can’t be returned!

7. In case of finding fault on purchased products, its return period is 14 days after the delivery day(the first day being the one after the delivery day).

8. To conduct a transaction, please send us an invoice together with the product.

9. The money will be returned from 2 to 5 days on the account which was charged.