How can I exchange the purchased item?
1. To request a product exchange, access your profile and go to "Order History and Details." Click on "Details" next to the specific order.
2. You have the option to exchange the product for any other available model on the website.
3. Please note that the product can be exchanged within 14 days from the delivery day, with the first day being the day after the delivery.
4. The exchange is possible if the product maintains its original selling appearance, is in perfect condition, and the label is undamaged and intact.
5. Kindly note that exchanges are not possible for tights, socks, hair accessories, earrings, swimsuits, underwear, underwear accessories, undergarments, and shoe care products due to hygiene reasons.
6. Each purchased product can only be exchanged once.
How can I return the purchased item?
1. To request a product return, please access your profile and navigate to "Order History and Details." Click on "Details" next to the specific order.
2. Please note that the product can be returned within 14 days from the delivery day, with the first day being the day after the delivery.
3. For a return to be possible, the product should maintain its original selling appearance, be in perfect condition, and have an undamaged and intact label.
4. Please be aware that returns are not accepted for tights, socks, hair accessories, swimsuits, earrings, underwear, underwear accessories, undergarments, and shoe care products due to hygiene reasons.
5. Once the product is received and confirmed to meet the above-mentioned requirements, a refund will be initiated. The refunded amount will be deposited back to the account charged during the purchase within 2 to 5 working days.