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Product Exchange-Return
Product Exchange-Return
The following exchange and return policy has been reviewed, approved, and confirmed by the Georgian National Competition and Consumer Protection Agency.
Exchange Policy
1. To request a product exchange, go to "Orders, Return, Exchange" from your profile, then click on "Details" next to the order;
2. Product exchange is only possible in size and color, within 14 days from the date of receipt (the first day is considered the day after delivery);
3. A product can be exchanged only if it retains its original saleable appearance, is in perfect condition, includes an undamaged sale box, and the factory label is not damaged/removed/lost;
4. Exchange of products purchased online (size and color exchange only) is possible either through the company’s courier service or at specific branches of the Dressup store network.
Exchange points for orders:
- JEANS GALLERY, Pekini Avenue #14a
- JEANS GALLERY, “Karvasla” Shopping Center – Ts. Dadiani St. #7
- JEANS GALLERY, “City Mall Gldani” Shopping Center – Khizabarvi St. #1
- FACTORY, “Tbilisi Mall” Shopping Center, 2nd Floor – Davit Aghmashenebeli Alley, 16th km
- GALLERY SPORT, “East Point” Shopping Center – Tvalchrelidze St. #2
- JEANS GALLERY, Rustavi City – “Rustavi Mall” Shopping Center
From the regions, it is possible to send the product using any courier service to the following address: Tbilisi, Didi Digomi, Mirian Mepe #68a.
5. Due to hygiene regulations, swimwear, underwear, tights, socks, and bodysuits are non-returnable if the item was delivered in sealed packaging and this packaging has been damaged or opened, or if the hygienic protective sticker has been damaged or removed. An exception applies only if the purchased item is found to be defective.
6. The company does not exchange products that fall under the personal care category listed on www.dressup.ge;
7. The company does not exchange products that fall under the home category listed on www.dressup.ge;
The company will exchange a sold item if it is found to have an original defect;
8. An original defect is considered a defect that existed in the item before purchase and was not caused by use of the product.
Return Policy – Apparel, Footwear, Accessories
1. Returns are accepted within 14 days of delivery.
2. The 14-day return policy does not apply to products with a retail price not exceeding 30 (thirty) GEL.
3. Returned items must be in resalable condition, with original tags and packaging intact.
4. Footwear care products are non-returnable.
5. Due to hygiene regulations, swimwear, underwear, tights, socks, and bodysuits are non-returnable if the item was delivered in sealed packaging and this packaging has been damaged or opened, or if the hygienic protective sticker has been damaged or removed. An exception applies only if the purchased item is found to be defective.
6. Return of Products Purchased Online
The return of products purchased online (clothing, footwear, accessories) is possible in the following ways:
6.1. Via courier:
In Tbilisi: The service fee for the company’s courier is 5 GEL.
From regions: Return is possible via any courier service.
Address: Tbilisi, Didi Dighomi, Mirian Mepe St. #68a.
6.2. In-store:
You can return products to the following branches in the Dressup network:
- JEANS GALLERY – Pekini Ave. #14a
- JEANS GALLERY – Shopping Center “Karvasla”, Ts. Dadiani St. #7
- JEANS GALLERY – Shopping Center “City Mall Gldani”, Khizabarvi St. #1
- FACTORY – Shopping Center “Tbilisi Mall”, 2nd Floor, Davit Aghmashenebeli Highway, 16th km
- GALLERY SPORT – Shopping Center “East Point”, Tvalchrelidze St. #2
- JEANS GALLERY – Shopping Center “Rustavi Mall”, Rustavi City
6.3. By post:
Return is possible via any postal service to: Tbilisi, Didi Dighomi, Mirian Mepe St. #68a.
7. If a product purchased by credit or debit card is returned, the refund will be credited to the same card/account used for the original payment within 2 to 10 business days. The refund will be processed after the returned item has been received at our Service Centre and its resale condition has been confirmed. To qualify for a refund, the product must be in perfect condition, accompanied by its original undamaged packaging (where applicable), and the original manufacturer's tag must be attached and must not be removed, damaged, or missing.
Return Policy – “Personal Care” Category
1. Products may be returned within 14 calendar days from the date of delivery. The first day of the return period is considered to be the day following the delivery date.
2. The 14-day right of return does not apply to products with a retail price not exceeding GEL 30 (thirty).
3. A product may be returned only if it retains its original saleable condition, is in perfect condition, and is accompanied by its original undamaged packaging (where applicable), the protective sealed bag (where applicable), and the original manufacturer's tag or label, which must not be damaged, removed, or missing.
For sealed products, a return is accepted only if the protective film, seal, or hologram has not been removed or damaged, the airtight seal remains intact, the product shows no signs of mechanical impact or damage, and its original appearance has not been altered.
4. If a product purchased by credit or debit card is returned, the refund will be credited to the same card/account used for the original payment within 2 to 10 business days. The refund will be processed after the returned item has been received at our Service Centre and its saleable condition has been verified. To qualify for a refund, the product must be in perfect condition, accompanied by its original undamaged packaging (where applicable), and the original manufacturer's tag or label must be attached and must not be damaged, removed, or missing.
Return Policy – “Home” Category
1. Products may be returned within 14 calendar days from the date of delivery. The first day of the return period is considered to be the day following the delivery date.
2. The 14-day right of return does not apply to products with a retail price not exceeding GEL 30 (thirty).
3. A product may be returned only if it retains its original saleable condition, is in perfect condition, and is accompanied by its original undamaged packaging (where applicable), the protective sealed bag (where applicable), and the original manufacturer's tag or label, which must not be damaged, removed, or missing.
4. When returning products from the Home category, please ensure that they are securely packaged. We recommend using the original bubble wrap or other suitable protective packaging to prevent damage during transportation.
5. Online purchases from the Home category on www.dressup.ge may be returned using the Company's courier service.
6. The Company does not accept returns of products from the Home category listed on www.dressup.ge if:
6.1. The product has been used. Customers are entitled to inspect the product; however, the protective seal must remain intact. Any protective film or sealed packaging must not be removed or damaged.
6.2. The product no longer meets the return condition requirements set out in Section 3 above.
6.3. The product is returned without all accessories, components, or documentation originally supplied with it.
7. If a product purchased by credit or debit card is returned, the refund will be credited to the same card or account used for the original payment within 2 to 10 business days. The refund will be processed after the returned item has been received at our Service Centre and its saleable condition has been verified. To qualify for a refund, the product must be in perfect condition, accompanied by its original undamaged packaging (where applicable), and the original manufacturer's tag or label must be attached and must not be damaged, removed, or missing.
Consumer Rights
• In case of a defect, the consumer may request: repair, replacement, price reduction, or contract termination.
• A defect is considered any issue present at the time of purchase and not caused by subsequent use.
• The goods shall be repaired or replaced within a reasonable period (replacement — no later than 30 calendar days from the date the defect is discovered; repair — no later than 10 calendar days from the date the defect is discovered; and, for products purchased in the regions, repair within three weeks from the date the defect is discovered), in such a manner that does not cause the consumer significant inconvenience, taking into account the nature of the goods and the purpose for which the consumer acquired them.
The time limits provided for in this clause shall not apply to products covered by an international warranty (travel bags/backpacks/laptop bags), for which the repair period shall be no later than 30 business days from the date the defect is discovered.
• The seller bears all related costs for repair or replacement.
• The consumer may demand a price reduction or contract termination if:
1. Repair or replacement is impossible.
2. Seller fails to perform within a reasonable timeframe.
3. The delay causes substantial inconvenience.
• The consumer may not terminate the contract for minor defects.
• Rights are valid for 2 years from product delivery.
• If the defect is discovered within 6 months, it is presumed to have existed at delivery unless proven otherwise by the seller.