User Agreement (Terms and Conditions)

Last updated: 27.05.2018

Welcome to the website of "Dressup Group". Please read the terms of this Agreement carefully. While using any of the services of the website www.dressup.ge, you agree to our Terms of Service.

Our business and legislation in Georgia are constantly changing, so we can make changes to this user agreement, about which we will try to provide information to our customers, but this is not our obligation, so please check terms of use of our Internet Store periodically. It is your responsibility to get acquainted with the latest version when making an online purchase. The agreement will include the date of the last update.

All the underlying terms regulate your use of our website and services.

 

Our service

Dressup.ge is an online shop that allows customers to purchase products and receive services through www.dressup.ge.

In addition e-commerce shop of Dressup.ge, there are physical shops where customers can buy the products listed in the electronic warehouse of dressup.ge

Therefore, trade takes place in a competitive environment. The product that you choose to be in your consumer basket, will not be insured from the risk that other client from the shop or/and registered at webpage buys the product, so it is recommended to buy in time from dressup.ge.

Dressup.ge does not take responsibility if you as a web site customer fail to buy the desired product, even if you have seen the product on dressup.ge or reserved in your electronic basked before your purchase.

If the system denies performing the transaction, it will provide you with information about the unavailability of the product you have chosen; you agree to receive this information in accordance with the existing agreement.

Your account and profile

Authorization and use of the services on the website of Dressup.ge are not authorized by any other physical or legal parties through your account.

You are responsible for preventing such unauthorized use. If an unauthorized person visits our website and uses the service from your account at dressup.,ge, we will rely on the following account and assume that you have visited the website.

Only you are responsible for any and all of the entries or use of services on our website, which will be performed by other people using your dressup.ge account.

For security reasons, please inform us immediately if you know that your dressup.ge account is used without your permission.

 

Payment

Available payment methods

Payment on Dressup.ge can be made via Visa and Mastercard Card. Amex cards are not accepted at this moment. See how to fill card details by following the instructions: Link

When can you buy products at the online store?

The product can be purchased from the site on any day of the week, including holidays *, within 24 hours.

How to buy products at our online store

To buy a product from the site you need to specify your personal data and address on our site. In case of payment via card, you must fill the gaps on the bank's page accessed via online basked. See the instructions for filling the card data: link

We will not charge your card until your order is transferred to the transport company, in other words, unless your order is completed.

Transportation 

Area of transportation

Products purchased online will be delivered on the whole territory of Georgia, including villages. Delivery service is executed by the company TNT. The orders are served at the address indicated by the customer.

               

Price of transportation

At the present moment, within the sale, delivering any product on the territory of Georgia is free!

 

Speed of transportation

Please take into consideration that due to the current situation, shipments might be delayed by 2-3 days as compared to the standard shipment times given below.

A time limit of transportation depends on the address of the customer and the time of making the order (orders on the web page are accepted: 24 hours/7days).

 

Tbilisi

Orders made till 13:00 will be served in Tbilisi on the following working day. Orders are served on the working days (from Monday to Friday) from 10:00 to 19:00. On Saturdays, products are not served in Tbilisi.

For example:

    • Product purchased on Tuesday till 15:00 will be received on Wednesday.

    • Product purchased on Friday till 15:00 will be received on Monday, because parcels are not served in Tbilisi during the weekend.

 

Regions

In the regions, following from the address and the time of making orders, serving the product may take 2-3 days. Orders will be served on the working days (from Monday to Friday) from 10:00 to 19:00 and on Saturdays till 15:00.

In the settlements of the ll zone products will be delivered in 2 days.

In the settlements of the III and IV zone products will be delivered in 3 days.

For example:

    • II zone – product purchased on Tuesday till 13:00 will be delivered maximum on Thursday.

    • III and IV zone - product purchased on Tuesday till 13:00 will be delivered maximum on Friday.

Villages are implied to be in the same zone in which the relevant municipality/region center is situated.

 

Tracking the parcel

After making an order on Dressup.ge and transferring your purchase to the transportation company by us, you will receive a mail with the number of the parcel on the e-mail address indicated in your profile. With this number, you will be able to check the status of your parcel on the web page of TNT (TNT.ge). With the same number, you can check the status of your parcel by calling the hotline of TNT Tracking the parcel

Risk of losing or damaging the product

When you purchase a product from the internet shop dressup.ge, you choose a carrier company which delivers the order to your address. As the product is given to the courier company, dressup.ge does not have any obligation anymore, the obligation is transferred to the carrier company.

 

Return /Exchange of the product purchased online 

 

Online-purchased Product Exchange

1. The product can be exchanged via mail or delivery to the service center of the online store at the following address:

      1. Tbilisi, Gudauta St. #7, 0119

2. When sending it via email, you must take a return form and send it with your package. Getting the form is easy.

      1. Sign in "Order History and Details" page in your profile.

      2. Select the order for returning the product.

      3. Select the product (s) you want to return.

      4. Please specify the reason for your return.

      5. Wait for our confirmation, after which you will see the form.

      6. Print the form and send with the order.

3. The product can be exchanged within 7 days after the delivery day(the first day being the one after the delivery day).

4. An exchange is possible if the product has maintained the seller appearance, is in perfect condition and the fact that the label on it is not damaged or missing/lost

5. Exchanges of tights, hair accessories, swimming suits, Linen, undergarments, and shoe care products are not possible due to hygiene reasons!

6. Discounted products can be exchanged within 3 days of purchase.

7. In case of finding fault on purchased products, its exchange period is 14 days after the delivery day(the first day being the one after the delivery day).

8. To carry out exchange transactions, you must have a fiscal receipt which you had received during your purchase (cash register or POS terminal check) and ID card.

 

Online-purchased Product Return

1. To return the product, you should send the product via mail or bring it to the service center of the online shop at the following address:

      1. Tbilisi, Gudauta St. #7, 0119

2. When sending it via email, you must take a return form and send it with your package. Getting the form is easy.

     1. Sign in "Order History and Details" page in your profile.

     2. Select the order for returning the product.

     3. Select the product (s) you want to return.

     4. Please specify the reason for your return.

     5. Wait for our confirmation, after which you will see the form.

     6. Print the form and send with the order.

3. The product can be exchanged within 3 days after the delivery day(the first day being the one after the delivery day).

4. Return is possible if the product has maintained the seller appearance, is in perfect condition and the fact that the label on it is not damaged or missing/lost

5. Return of tights, hair accessories, swimming suits, Linen, undergarments, and shoe care products are not possible due to hygiene reasons!

6. Discounted products can’t be returned!

7. In case of finding fault on purchased products, its return period is 14 days after the delivery day(the first day being the one after the delivery day).

8. To conduct a transaction, please send us an invoice together with the product.

9. The money will be returned from 2 to 5 days on the account which was charged.