User Agreement (Terms and Conditions)

Last updated: 28.03.2023

Welcome to the website of "Dressup Group" (LLC Tradeline, ID 203827449). Please read the terms of this Agreement carefully. While using any of the services of the website www.dressup.ge, you agree to our Terms of Service.

Our business and legislation in Georgia are constantly changing, so we can make changes to this user agreement, about which we will try to provide information to our customers, but this is not our obligation, so please check terms of use of our Internet Store periodically.

It is your responsibility to get acquainted with the latest version when making an online purchase. The agreement will include the date of the last update. All the underlying terms regulate your use of our website and services.

Our service

Dressup.ge is an online shop that allows customers to purchase products and receive services through www.dressup.ge.

In addition, e-commerce shop of Dressup.ge, there are physical shops where customers can buy the products listed in the electronic warehouse of dressup.ge

Therefore, trade takes place in a competitive environment. The product that you choose to be in your consumer basket, will not be insured from the risk that other client from the shop or/and registered at webpage buys the product, so it is recommended to buy in time from dressup.ge.

Dressup.ge does not take responsibility if you as a website customer fail to buy the desired product, even if you have seen the product on dressup.ge or reserved in your electronic basked before your purchase.

If the system denies performing the transaction, it will provide you with information about the unavailability of the product you have chosen; you agree to receive this information in accordance with the existing agreement.

If there is a mistake in the price/information of the given product due to a mistake in the system, the company has the right to cancel/reject the order confirmation.The company can withdraw the order, even if the payment has been already made.

It is necessary to fill in the information on the part of the user for the purchase of the products and for the delivery of the shipment. Also, to ensure the safety of the user, to minimize the risks of unauthorized use of the customer's payment cards, and to identify the person who acquired it.

Mandatory fields must be filled in for the item to be transported in accordance with the legislation of Georgia. In particular, to activate the bill of lading.

The user has the right to receive information about the data processed about him, to request their correction, update, addition, blocking, deletion, and destruction.

Your account and profile

Authorization and use of the services on the website of Dressup.ge are not authorized by any other physical or legal parties through your account.

You are responsible for preventing such unauthorized use. If an unauthorized person visits our website and uses the service from your account at dressup.ge we will rely on the following account and assume that you have visited the website.

Only you are responsible for any and all of the entries or use of services on our website, which will be performed by other people using your dressup.ge account.

For security reasons, please inform us immediately if you know that your dressup.ge account is used without your permission.

Available payment methods

Payment on Dressup.ge can be made via Visa, Mastercard, and Amex cards of any bank.

In addition, you can make purchase using Bank of Georgia online installment plan, as well as using Ertguli and PLUS points.

When can you buy products at the online store?

The product can be purchased from the site on any day of the week, including holidays *, within 24 hours.

How to buy products at our online store?

To buy a product from the site you need to specify your personal data and address on our site. During the buying process, it is required to fill in the personal ID number(or passport number for foreign citizens), in order for us to be able to issue a transportation waybill during the shipment of your order. In case of payment via card, you must fill the gaps on the bank's page accessed via online basked. 

Area of transportation

Products purchased online will be delivered on the whole territory of Georgia, including villages. Delivery service is executed by the company LLC "Information communication systems" (FedEx Georgia**). The orders are served at the address indicated by the customer.

How many types of transportation services are available for use?

You can make use of three types of transportation services:

1. Standard Free Delivery: This service provides delivery throughout Georgia at no additional cost.

2. Express Delivery: With express delivery, you can receive your order within 3 hours after placing it, limited to Tbilisi.

3. TryOn: TryOn service offers additional features such as delivery, waiting, measuring, and the option to leave or return items as needed.

What is the pricing for the transportation service?

The pricing for the transportation services is as follows:

• Standard delivery service: Free of charge.

• Fast delivery within Tbilisi, with a maximum delivery time of 3 hours: 7.95 ₾.

• TryOn: 7.95 ₾.

How long does it take to deliver the product?

• With the standard delivery service, you can expect to receive the purchased item within 1-3 days throughout Tbilisi and within 2-5 days throughout the regions.

Risk of losing or damaging the product

When you purchase a product from the internet shop dressup.ge, you choose a carrier company which delivers the order to your address.

As the product is given to the courier company, dressup.ge does not have any obligation anymore, the obligation is transferred to the carrier company.

Online-purchased Product Exchange

1. To request a product exchange, please go to "Order History and Details" from your profile, then click "Details" next to the order.

2. You can exchange the product for any other model available on the website.

3. The product can be exchanged within 14 days after the delivery day(the first day being the one after the delivery day).

4. Exchange is possible if the product has maintained the selling appearance, is in perfect condition and the fact that the label on it is not damaged or missing/lost

5. Exchanges of tights, socks, hair accessories, earrings, swimsuits, underwear, underwear accessories, undergarments, and shoe care products are not possible due to hygiene reasons!

6. Purchased products can be exchanged only once.

Online-purchased Product Return

1. To request a product return, please go to "Order History and Details" from your profile, then click "Details" next to the order.

2. The product can be returned within 14 days after the delivery day(the first day being the one after the delivery day).

3. Return is possible if the product has maintained the selling appearance, is in perfect condition and the fact that the label on it is not damaged or missing/lost

4. Return of tights, socks, hair accessories, earrings, swimsuits, underwear, underwear accessories, undergarments, and shoe care products is not possible due to hygiene reasons!

5. The money will be deposited back to the account charged during the purchase from 2 to 5 working days. A refund will be initiated after the product will be received by us and confirmed that it conforms to the above-mentioned requirements.

Important information for customers!

Merchant Information:

• Merchant Name: Tradeline LLC

• Registration Number: 203827449

• Legal Address: 19 Gamrekeli Street, Office #29, Tbilisi, Georgia

• Actual Address: 19 Gamrekeli Street, Office #29, Tbilisi, Georgia

• Email Address: info@dressup.ge

• Telephone: (+995) 032 2 38 48 68

• Address of the Repair and Technical Service Facility for Purchased Products: 7 Gudauta Street, Tbilisi, Georgia

Pricing Information:

• The selling price of all products featured on our website is clearly displayed on each item's listing. In the event that a product is eligible for a discount, the discounted price is prominently shown, and the original price is crossed out. The reduced price is also highlighted in red.

• You can buy our sale products using either electronic payments or installment plans offered by various banks.

• Because our website features a variety of brands, you'll find the manufacturer's name clearly displayed both on the product listing and its packaging. Products purchased on the site can be exchanged or returned under the following conditions:

• The product must maintain its original appearance.

• It should be in perfect condition.

• The sales box accompanying the product should be undamaged.

• The factory label should not be damaged, removed, or lost. To exchange or return a product, customers should:

• Send the item for exchange through delivery or visit our online service center.

• Bring their identification card.

• Have the invoice, which is included with the delivery or can be printed from their personal account.

• Socks, pantyhose, underwear, swimwear, bras, accessories, hair clips, earrings, and shoe care products, as well as items with wheels, cannot be exchanged or returned unless there is a factory defect.

• Other products can be exchanged or returned, following the site's conditions.

• Purchased products can only be returned following the conditions mentioned above.

• The exchange/return period is within 14 days from the purchase date.

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