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Terms and Conditions of Use
Terms and Conditions of Use
Notice to Customers
Merchant Information:
• Legal Entity Name: LTD "Tradeline"
• Registration Number: 203827449
• Registered Address: 19 D. Gamrekeli Street, Office #29, Tbilisi, Georgia
• Actual Address: 19 D. Gamrekeli Street, Office #29, Tbilisi, Georgia
• Email: [email protected]
• Phone: (+995) 032 2 38 48 68
• Address for repair and technical servicing of purchased goods: 87a G. Chqondideli Street, Tbilisi
• Products offered for sale may be purchased via cashless payments or installment plans offered by various banks.
Consumer Agreement (Terms and Conditions of Service)
Please read the terms of this agreement carefully. By using any service on the website www.dressup.ge, you agree to be bound by these terms.
This Consumer Agreement is subject to change due to amendments in legislation and/or the company’s internal policy. LTD "Tradeline" reserves the right to unilaterally amend this agreement without prior consent from the user. Any such changes shall be effective immediately upon publication on www.dressup.ge.
All of the following terms govern your access to and use of the website and the services provided therein.
Our Services
Dressup.ge is an online store that enables customers to purchase goods featured on the website and receive associated services.
Please note that the products listed on Dressup.ge are also available in LTD "Tradeline"'s physical retail stores. Therefore, items placed in your online shopping cart are not guaranteed to be reserved until the purchase transaction is completed. If another customer—either online or in-store—purchases the product before you complete the transaction, Dressup.ge will refund the amount charged to the same account used for the payment.
If any information about a listed product is incorrect due to a technical or system error (e.g., incorrect price), the company reserves the right to cancel the order, even if payment has already been made. In such cases, Dressup.ge will issue a refund to the original payment account.
Registration on Dressup.ge requires the completion of mandatory fields. The personal data collected is used for order processing, delivery via courier, order returns, processing of payments and refunds (including partial refunds), and delivery of necessary materials and equipment to fulfill the service.
Your Account and Profile
All actions performed on Dressup.ge using your account are deemed to have been performed by you. If a third party uses your account, Dressup.ge will assume it is you who carried out all activities on the website. You are responsible for preventing unauthorized use of your account.
For security purposes, please notify us immediately if you suspect unauthorized use of your Dressup.ge account.
When Can You Make Purchases on Our Website?
You may purchase products from the website any day of the week, 24/7, including holidays.
How to Make a Purchase on Dressup.ge
To place an order, you must provide the required personal information and address. All mandatory fields must be completed.
If paying by card, you will be redirected to the payment gateway of the relevant bank.
How many types of delivery services can I use?
You can choose from several types of delivery services:
1. Standard Delivery Service
Delivery within Tbilisi takes 1–3 calendar days, while regional delivery times range from 2–5 business days. This service is free.
2. Standard Delivery with Time Selection
Delivery on the second day (within selected time slot) – 4.95₾
Delivery on the third day (within selected time slot) – 3.95₾
Delivery on the fourth day (within selected time slot) – 1.95₾
3. Express Delivery
Available only within Tbilisi and for a single product purchase. You’ll receive your item within a maximum of 3 hours after purchase. Price: 19.95₾.
4. Express Delivery – Online Exclusive
Available only within Tbilisi, for any quantity of items from the Online Exclusive category. Delivery is completed within a maximum of 3 hours after purchase. Price: 19.95₾.
5. Try-On Service ("Moirge")
You can choose up to 10 items, place the order, and pay only the delivery fee upfront. The courier will bring your selected items, wait 20 minutes while you try them on, and you pay only for the ones you keep (by card/terminal). Service available only in Tbilisi.
"Moirge" Standard (1–3 calendar days) – 6.95₾
"Moirge" with selected time and interval – 9.95₾
Please note that when selecting a paid courier service, the customer is responsible for being reachable by the courier and available at the specified delivery address within the agreed delivery time window. If the courier fulfills their obligation and arrives at the delivery address, but the delivery cannot be completed due to reasons attributable to the customer (e.g., the customer is unavailable, does not answer phone calls, etc.), the fee paid for the selected premium service (such as Express Delivery) is non-refundable, as the service is considered duly rendered by the company.
The order may be re-shipped under the terms and delivery timeframes of the standard (free) delivery service, or, at the customer's request, via the selected paid delivery service again, subject to an additional charge.
6. Store Pickup
You will receive an SMS notification within 2–4 calendar days, after which you can collect your order from the selected store location.
Pickup Locations:
- JEANS GALLERY – 14A Pekini Avenue, Tbilisi
- JEANS GALLERY – Karvasla Shopping Centre, 7 Tsotne Dadiani Street, Tbilisi
- JEANS GALLERY – City Mall Gldani, 1 Khizabavri Street, Tbilisi
- JEANS GALLERY – Merani Shopping Centre, 42 Rustaveli Avenue, Tbilisi
- FACTORY – Tbilisi Mall, 2nd Floor, 16th km Davit Aghmashenebeli Alley, Tbilisi
- GALLERY SPORT – East Point Shopping Centre, 2 Tvalchrelidze Street, Tbilisi
- JEANS GALLERY – Rustavi Mall, Rustavi
- FACTORY – 29 Chavchavadze Avenue, Tbilisi
Payment Methods
Payments can be made using any Visa, Mastercard, or Amex card, TBC Bank’s loyalty points, Bank of Georgia PLUS points, American Express MR points, Apple Pay, and Google Pay.
Installment plans are available via Bank of Georgia and TBC Bank, as well as using loyalty and PLUS points.
Risk of Loss or Damage
When purchasing products via Dressup.ge, the chosen courier company is responsible for delivery. Once the sealed package is handed over to the courier, Dressup.ge is no longer liable.
If delivery is fulfilled directly by Dressup.ge, the company assumes responsibility for any loss or damage.
Exchange Policy
1. To request a product exchange, go to "Orders, Return, Exchange" from your profile, then click on "Details" next to the order;
2. Product exchange is only possible in size and color, within 14 days from the date of receipt (the first day is considered the day after delivery);
3. A product can be exchanged only if it retains its original saleable appearance, is in perfect condition, includes an undamaged sale box, and the factory label is not damaged/removed/lost;
4. Exchange of products purchased online (size and color exchange only) is possible either through the company’s courier service or at specific branches of the Dressup store network.
Exchange points for orders:
- JEANS GALLERY, Pekini Avenue #14a
- JEANS GALLERY, “Karvasla” Shopping Center – Ts. Dadiani St. #7
- JEANS GALLERY, “City Mall Gldani” Shopping Center – Khizabarvi St. #1
- FACTORY, “Tbilisi Mall” Shopping Center, 2nd Floor – Davit Aghmashenebeli Alley, 16th km
- GALLERY SPORT, “East Point” Shopping Center – Tvalchrelidze St. #2
- JEANS GALLERY, Rustavi City – “Rustavi Mall” Shopping Center
From the regions, it is possible to send the product using any courier service to the following address: Tbilisi, Didi Digomi, Mirian Mepe #68a.
5. Due to hygiene regulations, swimwear, underwear, tights, socks, and bodysuits are non-returnable if the item was delivered in sealed packaging and this packaging has been damaged or opened, or if the hygienic protective sticker has been damaged or removed. An exception applies only if the purchased item is found to be defective.
6. The company does not exchange products that fall under the personal care category listed on www.dressup.ge;
7. The company does not exchange products that fall under the home category listed on www.dressup.ge;
The company will exchange a sold item if it is found to have an original defect;
8. An original defect is considered a defect that existed in the item before purchase and was not caused by use of the product.
Return Policy – Apparel, Footwear, Accessories
1. Products may be returned within 14 calendar days from the date of delivery. The first day of the return period is considered to be the day following the delivery date.
2. The 14-day right of return does not apply to products with a retail price not exceeding GEL 30 (thirty).
3. A product may be returned only if it retains its original saleable condition, is in perfect condition, and is accompanied by its original undamaged packaging and the original manufacturer's tag, which must not be damaged, removed, or missing.
4. For hygiene reasons, swimwear, underwear, tights, socks, and bodysuits cannot be returned if they were delivered in sealed packaging and the packaging has been opened or damaged, or if the hygiene protection sticker has been removed or damaged, except where the product is found to have a manufacturing defect.
5. The Company accepts the return of a product if it is found to have an original (manufacturing) defect.
6. An original (manufacturing) defect is a defect that existed before the product was purchased and was not caused by the use of the product.
7. Return of Online Purchases
Online purchases of clothing, footwear, and accessories may be returned using one of the following methods:
7.1. By Courier
Within Tbilisi: The Company's courier service fee is GEL 5.
From other regions: Products may be returned using any courier service.
Return Address: 68A Mirian Mepe Street, Didi Digomi, Tbilisi, Georgia.
7.2. In Store
Products may be returned at the following Dressup stores:
- JEANS GALLERY – 14A Pekini Avenue, Tbilisi
- JEANS GALLERY – Karvasla Shopping Centre, 7 Tsotne Dadiani Street, Tbilisi
- JEANS GALLERY – City Mall Gldani, 1 Khizabavri Street, Tbilisi
- FACTORY – Tbilisi Mall, 2nd Floor, 16th km Davit Aghmashenebeli Alley, Tbilisi
- GALLERY SPORT – East Point Shopping Centre, 2 Tvalchrelidze Street, Tbilisi
- JEANS GALLERY – Rustavi Mall, Rustavi
7.3. By Post
Products may be returned using any postal service to the following address: 68A Mirian Mepe Street, Didi Digomi, Tbilisi, Georgia.
8. If a product purchased by credit or debit card is returned, the refund will be credited to the same card/account used for the original payment within 2 to 10 business days. The refund will be processed after the returned product has been received at our Service Centre and its saleable condition has been confirmed (including the original undamaged packaging, the original manufacturer's tag, which must not be damaged, removed, or missing, and the product being in perfect condition).
Return Policy – “Personal Care” Category
1. Products may be returned within 14 calendar days from the date of delivery. The first day of the return period is considered to be the day following the delivery date.
2. The 14-day right of return does not apply to products with a retail price not exceeding GEL 30 (thirty).
3. A product may be returned only if it retains its original saleable condition, is in perfect condition, and is accompanied by its original undamaged packaging (where applicable), the protective sealed bag (where applicable), and the original manufacturer's tag/label, which must not be damaged, removed, or missing.
For sealed products, returns are accepted only if the protective film, seal, or hologram has not been removed or damaged, the airtight seal has not been broken, the product shows no signs of mechanical impact or damage, and its original appearance has not been altered.
4. If a product purchased by credit or debit card is returned, the refund will be credited to the same card/account from which the payment was originally made within 2 to 10 business days. The refund will be processed after the returned item has been received at our Service Centre and its saleable condition has been confirmed (including the original undamaged packaging, the original manufacturer's tag/label that has not been damaged, removed, or lost, and the product being in perfect condition).
Return Policy – “Home” Category
1. Products may be returned within 14 calendar days from the date of delivery. The first day of the return period is considered to be the day following the delivery date.
2. The 14-day right of return does not apply to products with a retail price not exceeding GEL 30 (thirty).
3. A product may be returned only if it retains its original saleable condition, is in perfect condition, and is accompanied by its original undamaged packaging (where applicable), the protective sealed bag (where applicable), and the original manufacturer's tag or label, which must not be damaged, removed, or missing.
4. When returning products from the Home category, please ensure that they are securely packaged. We recommend using the original bubble wrap or other suitable protective packaging to prevent damage during transportation.
5. Online purchases from the Home category on www.dressup.ge may be returned using the Company's courier service.
6. The Company does not accept returns of products from the Home category listed on www.dressup.ge if:
6.1. The product has been used. Customers are entitled to inspect the product; however, the protective seal must remain intact. Any protective film or sealed packaging must not be removed or damaged.
6.2. The product no longer meets the return condition requirements set out in Section 3 above.
6.3. The product is returned without all accessories, components, or documentation originally supplied with it.
7. If a product purchased by credit or debit card is returned, the refund will be credited to the same card or account used for the original payment within 2 to 10 business days. The refund will be processed after the returned item has been received at our Service Centre and its saleable condition has been verified. To qualify for a refund, the product must be in perfect condition, accompanied by its original undamaged packaging (where applicable), and the original manufacturer's tag or label must be attached and must not be damaged, removed, or missing.
Consumer Rights
• In case of a defect, the consumer may request: repair, replacement, price reduction, or contract termination.
• A defect is considered any issue present at the time of purchase and not caused by subsequent use.
• The goods shall be repaired or replaced within a reasonable period (replacement — no later than 30 calendar days from the date the defect is discovered; repair — no later than 10 calendar days from the date the defect is discovered; and, for products purchased in the regions, repair within three weeks from the date the defect is discovered), in such a manner that does not cause the consumer significant inconvenience, taking into account the nature of the goods and the purpose for which the consumer acquired them.
The time limits provided for in this clause shall not apply to products covered by an international warranty (travel bags/backpacks/laptop bags), for which the repair period shall be no later than 30 business days from the date the defect is discovered.
• The seller bears all related costs for repair or replacement.
• The consumer may demand a price reduction or contract termination if:
1. Repair or replacement is impossible.
2. Seller fails to perform within a reasonable timeframe.
3. The delay causes substantial inconvenience.
• The consumer may not terminate the contract for minor defects.
• Rights are valid for 2 years from product delivery.
• If the defect is discovered within 6 months, it is presumed to have existed at delivery unless proven otherwise by the seller.