Merchant Information

Company Name: LLC Tradeline 

Company ID: 203827449 

Registered Address: Office #29, 19 D. Gamrekeli Street, Tbilisi, Georgia 

Business Address: Office #29, 19 D. Gamrekeli Street, Tbilisi, Georgia 

Email: [email protected]

Tel: (+995) 032 2 38 48 68 

Service and Repair Centre: 87A G. Chkondideli Street, Tbilisi, Georgia 

 The retail price of all products is displayed directly on each product. Where a discount applies, the relevant discount label is displayed on the product. 

 Products may be purchased using either cash or non-cash payment methods. 

 As the store offers products from multiple brands, the manufacturer's information is provided on the product itself and its packaging. 

Conditions for Unconditional Exchange and Return

Products purchased in-store may be exchanged or returned only if they retain their original saleable condition, are in perfect condition, are accompanied by their original undamaged packaging, and the original manufacturer's tag has not been damaged, removed, or lost.

To process an exchange or return, customers must present the original fiscal receipt (cash register receipt or POS terminal receipt) and a valid identification document.

 Products fitted with wheels for transportation cannot be exchanged or returned unless the product is found to have a manufacturing defect. 

 Products covered by an international warranty are not eligible for exchange or return. Products not covered by an international warranty may be exchanged or returned in accordance with the conditions set out in this policy. 

 Products not covered by an international warranty may be returned only to the store where they were originally purchased. 

 Products not covered by an international warranty may be exchanged for the same product or a product of a higher value at any LLC Tradeline store where the purchased brand is available. 

 Products that have already been exchanged cannot be returned unconditionally. 

 Products not covered by an international warranty may be exchanged within 7 days of purchase and returned within 3 days of purchase. 

 Products purchased during promotional campaigns are not eligible for unconditional return. 

 Discounted products not covered by an international warranty may be exchanged for products of the same or higher value within 3 days of purchase. 

 Discounted products are not eligible for unconditional return. 

 The Company will exchange or accept the return of any product, including products purchased during promotions or sales, if it is found to have a manufacturing defect. In such cases, the product must be returned only to the store where it was originally purchased, while exchanges may be made at any LLC Tradeline store where the purchased brand is available. 

 A manufacturing defect is a defect that existed before the purchase of the product and was not caused by the use of the product. 

 If a product purchased by credit or debit card is returned, the refund will be credited to the same card within 2 to 10 business days.

Consumer Rights

 In the event of a defective product, the consumer has the right to request that the trader remedy the defect. 

 A defect is considered to be any fault or damage that existed prior to the purchase of the product and was not caused by the consumer's use of the product. 

 If a product is found to be defective, the consumer has the right to request that the trader remedy the defect (by repairing or replacing the product free of charge or by reducing the purchase price) or to withdraw from the contract. 

 Repair and replacement are the consumer's primary remedies. The consumer has the right to request that the trader repair or replace the product free of charge, unless this is impossible due to the nature of the product or would require disproportionate or unreasonable costs. 

 The product must be repaired or replaced within a reasonable period and without causing significant inconvenience to the consumer, taking into account the nature of the product and the purpose for which it was purchased. The maximum time limits are: 

Replacement: no later than 30 calendar days from the date the defect is reported; 

Repair: no later than 10 calendar days from the date the defect is reported; 

Products purchased in the regions: repair shall be completed within 3 weeks from the date the defect is reported. 

 Free repair or replacement includes all costs incurred by the trader that are necessary to bring the product into conformity with the contract, including shipping, labour, and material costs. 

 The consumer has the right to request a price reduction or withdraw from the contract if any of the following conditions apply: 

 Repair or replacement of the product is impossible. 

 The trader has failed to repair or replace the product within a reasonable period, and the consumer has lost interest in the performance of the contract. 

 Repair or replacement by the trader would cause significant inconvenience to the consumer. 

 The consumer is not entitled to withdraw from the contract if the defect is minor. 

 The consumer may exercise the rights described above if the defect is discovered within 2 years from the date the product was delivered. 

 If the consumer discovers a defect within 6 months of taking possession of the product, it is presumed, unless proven otherwise, that the defect existed at the time of delivery, provided that such presumption is compatible with the nature of the product or the nature of the defect. In such cases, the burden of proof rests with the trader. If the defect is discovered after 6 months from the date the consumer took possession of the product, the burden of proving that the defect existed at the time of delivery rests with the consumer.