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What does the warranty cover?
To activate the warranty terms
To activate the warranty terms, you must follow these steps:
Purchase Confirmation: Ensure that you have your purchase receipt and warranty coupon from the online purchase.
Visit a Store: Go to one of the designated Samsonite stores in Tbilisi or Batumi:
- Samsonite Galleria Mall
- Trinity City Mall
- Samsonite Tbilisi
- Trisonary Grand Mall
Present Documents: Bring your warranty coupon along with the purchase receipt to the store.
Complete Warranty Card: At the store, the staff will fill out the warranty card and apply the warranty seal.
Follow Procedures: Make sure to complete this process within the designated time frame after the return period to ensure your warranty is activated.
Once you have completed these steps, you will be able to benefit from the warranty conditions in the future.Long term: We offer one of the longest warranties on the market, meaning your suitcase will be protected for an extended period.
Factory Damage: Our warranty covers all essential parts of the suitcase, including handles, wheels, locks, Including the top and side handles, main handle, wheels, and TSA lock.
Worldwide Service: Wherever you are, Samsonite service centers are ready to assist you.
Simple Procedures: Our warranty procedures are as straightforward as possible, allowing you to spend your time traveling again!
In more detail
Samsonite's warranty service cannot assist you in some cases if the damage is caused intentionally.
For example, such cases include when the suitcase's exterior is broken, scratched, or damaged due to accidental injuries during transportation. Additionally, if your belongings are not protected while traveling with a tour company, the warranty will not apply. There are also frequent instances where users forget the TSA lock code, which, of course, is not covered by the warranty.
Flight experience
If your item is damaged in transit, it is necessary for the relevant airline company to prepare a damage report at the airport. You should then contact Samsonite Customer Service with this document, who will assess the extent of the damage and provide you with a formal letter for repair or compensation.
Samsonite – What Do You Need for the Perfect Trip?
Traveling is one of the best ways to escape everyday life and explore new places and cultures. However, one of the most important aspects of trip planning is selecting a reliable and high-quality suitcase that will accompany you to all your desired destinations.
Why Samsonite?
In addition to the taste qualities, we choose a suitcase based on the benefits it offers. Samsonite has many advantages. First of all, it is the highest quality of construction and materials, which has been proven over time. However, its uniqueness lies in its warranty conditions!
What happens when you travel?
Imagine you just bought a new Samsonite suitcase, and it gets damaged on the first trip. What do you feel? Disappointment, anxiety, maybe even a little anger at yourself. If you happen to fall in love with the bag, you may even shed a tear or two. However, with Samsonite, your worries will be negligible. Our warranty terms are flexible enough to get your suitcase back up and ready for new adventures as soon as possible.
Our warranty not only covers the repair of damaged parts but also provides full customer support throughout the warranty period. We understand that your suitcase is not just an item but an integral part of your journey. That's why we make sure that your suitcase is always in the best condition.