Long term: We offer one of the longest warranties on the market, meaning your suitcase will be protected for an extended period.
Factory Damage: Our warranty covers all essential parts of the suitcase, including handles, wheels, locks, Including the top and side handles, main handle, wheels, and TSA lock.
Worldwide Service: Wherever you are, Samsonite service centers are ready to assist you.
Simple Procedures: Our warranty procedures are as straightforward as possible, allowing you to spend your time traveling again!
In more detail Samsonite's warranty service cannot assist you in some cases if the damage is caused intentionally.
For example, such cases include when the suitcase's exterior is broken, scratched, or damaged due to accidental injuries during transportation. Additionally, if your belongings are not protected while traveling with a tour company, the warranty will not apply. There are also frequent instances where users forget the TSA lock code, which, of course, is not covered by the warranty.
Flight experience If your item is damaged in transit, it is necessary for the relevant airline company to prepare a damage report at the airport. You should then contact Samsonite Customer Service with this document, who will assess the extent of the damage and provide you with a formal letter for repair or compensation.
To activate the warranty terms To activate the warranty terms, you must follow these steps:
Purchase Confirmation: Ensure that you have your purchase receipt and warranty coupon from the online purchase.
Visit a Store: Go to one of the designated Samsonite stores in Tbilisi or Batumi:
Samsonite Galleria Mall
Trinity City Mall
Samsonite Tbilisi
Trisonary Grand Mall
Present Documents: Bring your warranty coupon along with the purchase receipt to the store.
Complete Warranty Card: At the store, the staff will fill out the warranty card and apply the warranty seal.
Follow Procedures: Make sure to complete this process within the designated time frame after the return period to ensure your warranty is activated.
Once you have completed these steps, you will be able to benefit from the warranty conditions in the future.