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Notice to Customers
The following exchange and return policy has been reviewed, approved, and confirmed by the Georgian National Competition and Consumer Protection Agency.
Exchange Policy
Log into your profile, go to “Order History and Details,” and click “Details” next to the relevant order.
Products can be exchanged within 14 days after delivery (the first day being the day after delivery).
Products must be in resalable condition, with original tags and undamaged packaging.
For hygiene reasons, socks, tights, underwear, swimwear, bodysuits, accessories, hair clips, and earrings cannot be exchanged unless defective.
Footwear care products are non-exchangeable.
Items in the “Personal Care” and “Home” categories are not eligible for exchange.
Items with original manufacturing defects may be exchanged.
A manufacturing defect refers to a defect that existed prior to sale and was not caused by use.
Exchanged items cannot be exchanged again.
Online purchases can be exchanged only through www.dressup.ge, for items of equal or higher value.
Return Policy – Apparel, Footwear, Accessories
Returns are accepted within 14 days of delivery.
Returned items must be in resalable condition, with original tags and packaging intact.
The following cannot be returned (except in case of a defect): socks, tights, underwear, swimwear, bodysuits, accessories, hair clips, earrings.
Footwear care products are non-returnable.
Items with manufacturing defects may be returned.
Refunds will be processed within 2 to 10 business days to the original payment method, after return validation at the service center.
Return Policy – “Personal Care” Category
Items in this category cannot be returned unless they have a manufacturing defect. Defects must be reported within 48 hours of delivery.
Products lose their resale status once opened due to hygiene regulations.
Refunds are processed to the original payment method within 2 to 10 business days after validation.
Return Policy – “Home” Category
1. Returns accepted within 14 days of delivery.
2. Bedding, pool accessories, and products priced under 30 GEL are non-returnable.
3. Items must be in ideal condition with all original packaging and labels intact.
4. Please use bubble wrap and safe packaging when returning items.
Returns are not accepted if:
a. Product has been used or opened.
b. Product is not in original condition.
c. Not all accompanying parts or documents are returned.
Refunds processed within 2 to 10 business days after return validation.
Consumer Rights
• In case of a defect, the consumer may request: repair, replacement, price reduction, or contract termination.
• A defect is considered any issue present at the time of purchase and not caused by subsequent use.
• Repair or replacement must be done within a reasonable timeframe:
– Replacement: within 30 calendar days of defect detection.
– Repair: within 10 calendar days; 3 weeks for regional deliveries.
• The seller bears all related costs for repair or replacement.
• The consumer may demand a price reduction or contract termination if:
1. Repair or replacement is impossible.
2. Seller fails to perform within a reasonable timeframe.
3. The delay causes substantial inconvenience.
• The consumer may not terminate the contract for minor defects.
• Rights are valid for 2 years from product delivery.
• If the defect is discovered within 6 months, it is presumed to have existed at delivery unless proven otherwise by the seller.